Refund Policy
Returns & Refund Policy
30-day returns
You have 30 days from the day your order is delivered to return it.
You are welcome to wear and wash your items during this time. If they are not right for you, we will refund you in full — no questions asked.
This policy applies to all products sold on themonteau.com.
How to start a return
- Email us at themonteau.help@gmail.com within 30 days of delivery and include your order number.
- We will reply within 24–48 hours on business days with your return instructions and the return address.
- Send the item back to the address we give you. We strongly recommend a tracked shipping service, as returns sent without tracking can be delayed or lost in transit.
- Once your return arrives, we issue your refund.
Please do not send returns to our registered office address. Parcels sent without return instructions cannot be processed.
Return shipping costs
The cost of sending a return back to us is paid by the customer. Depending on where you live, your return goes to a return address in your own country, to our European warehouse, or to our international fulfilment centre outside Europe. We confirm the exact address before you ship. An international return costs more than a domestic one, so we recommend checking the postage cost with your carrier first.
The only exception is when the mistake is ours — if your item arrives damaged, has a manufacturing defect, or is not what you ordered. In that case you pay nothing: we will send you a replacement free of charge, or refund you in full if you prefer, and we cover the cost of any return shipping.
Refunds
Once we have received your return, your refund is issued to your original payment method within 14 days.
Please allow additional time for your bank or payment provider to process the refund.
Exchanges
If you need a different size or colour, contact us within 30 days of delivery. You return the original item at your own cost, and we send the replacement to you with free shipping.
Order cancellations
You can cancel your order free of charge at any time before it has been dispatched — email us as soon as possible with your order number.
Once an order has been dispatched it can no longer be cancelled, but you can return it under this policy after it has been delivered.
Your legal rights
This policy is offered in addition to, and does not affect, your statutory rights as a consumer.
Contact Information
Monteau is operated by TH PRIME LLP (Partnership No. OC457171), registered in England and Wales.
Registered Office:
27 Old Gloucester Street
London WC1N 3AX
United Kingdom
Customer Support:
themonteau.help@gmail.com
We aim to respond to all inquiries within 24–48 hours on business days.
Last updated: October 9, 2026