Shipping Policy

Monteau offers free tracked shipping worldwide on every order. There is no minimum order value and no shipping charge is added at checkout.

At a glance

• Shipping cost: Free
• Order processing: within 24 hours on business days
• Delivery time: 5–8 business days after dispatch
• Destinations: worldwide — all countries available at checkout
• Tracking: included with every order

Order processing

Orders are dispatched within 24 hours on business days from our international fulfilment centre.

Business days are Monday to Friday, excluding public holidays. Orders placed on a Saturday, Sunday or public holiday are processed on the next business day.

Delivery time

The estimated delivery time is 5–8 business days after your order has been dispatched. The same estimate applies to every country we ship to.

Delivery times are estimates and are not guaranteed. Occasional delays can be caused by customs clearance, the local carrier, weather conditions or public holidays. If your order has not arrived within 8 business days of dispatch, please contact us and we will trace it with the carrier.

Order tracking

As soon as your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can also follow your parcel at any time on our Track Your Order page.

Customs, duties and taxes

Depending on your country, your parcel may be subject to import duties or taxes charged by your local customs authority. If any such charges apply, they are the responsibility of the recipient.

Changing your delivery address

If you need to change your delivery address, please contact us as soon as possible. Once an order has been dispatched, we are no longer able to change the address.

Cancelling an order

You can cancel your order free of charge at any time before it has been dispatched. Once an order has been dispatched it can no longer be cancelled, but you can return it under our Refund Policy.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, please contact us with your order number and, where possible, photos. We will send a replacement or issue a full refund at no cost to you.

Contact Information

Monteau is operated by TH PRIME LLP (Partnership No. OC457171), registered in England and Wales.

Registered Office:
27 Old Gloucester Street
London WC1N 3AX
United Kingdom

Customer Support:
themonteau.help@gmail.com

We aim to respond to all inquiries within 24–48 hours on business days.

Last updated: October 9, 2026